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Close up of a man's face painted with the British flag

Successful brands don’t thrive on innovative products or effective marketing alone. It takes a strong dedicated customer base of fanboys hell bent on claiming their brand to be superior to survive in the world of social media. So how do you find your fanatics? You don’t. They find you, and with a little brand charisma pared with consistent marketing you’ll find you have an army of champions helping your brand stay alive in the competitive marketplace.

Freaks of a Feather

The drive to belong to a group starts in middle school and follows us into adulthood as we choose the brands we love. The brands we interact with help identify the tribe we belong to. It’s how we connect to the groups that are similar to us, and for some it’s how we define ourselves. Aside from having a beard, a person who drinks Pabst Blue Ribbon is likely going to have a different lifestyle from a person who enjoys a Samuel Adams. What’s important to realize is that your marketing department, design firm or even your CEO can’t determine your clan. THEY pick you, and the more honest and consistent you are in the way you represent your brand, the more loyal and die-hard your fans will be.

The Skinniest Kid at Fat Camp

Your product or service doesn’t necessarily determine how popular you’re brand will be. In many overly saturated markets you just need to be perceived as not as crappy as the other guys. The wireless carrier market has been tuned into this for years. No one likes their carrier, but few of us ever make the switch because the other guys are just as bad if not worse. It used to be that AT&T was the only company that carried the wildly popular iPhone. Since the iPhone has become available for Verizon and Sprint customers AT&T has seen little churn despite iPhone users constantly complaining about AT&T. The truth is that no wireless carrier is really that great, so we stick with the poor service that we’re familiar with and complain happily.

Why Don’t You Marry It?

Contrary to what advertising has taught us over the decades, customers rarely leave their brand of choice for a better product, more targeted messaging or fresher visual identity. Just like any relationship, we give the brands we love a lot of leeway to make mistakes. As consumers, we strive to find brands that represent us, and we stop shopping in that category. In a sense, we marry the brands we love. The Gap seemingly enraged it’s core customer base with a redesign and later a repeal of their logo in 2011. While there was much outrage over the new design from the community, sales both online and in-stores remained relatively unaffected. In fact, the public outcry revealed just how many people are dedicated fans of the brand. Generally, people who don’t care about your brand are not going to take the time to tweet or blog about how much they hate the new logo. It’s not to say that your customers won’t leave you, but it does take a lot more serious mistakes to create churn with your fanboys.

So, in the big picture, you have no control over your brand. Your customers pick you, and they even define the culture associated with your brand. To keep your brand healthy, and satisfying your fans you need to be in touch with who your core audience is and what they think your brand represents. Listen to them, and deliver beyond what they expect. After all, it’s not a brand for your dedicated customers, it’s a lifestyle.

If you’ve ever worked closely with color, then you’ve undoubtedly experienced the backlash associated with the color pink. American’s across the board despise the color, or do they?

Looking manly in pink

I’ve heard from numerous clients when developing visual identities that they absolutely do not want their brand associated with pink. Over my 16 year career this has been a constant. A cause that every business owner could stand against, and I originally wrote it off as a mild form of homophobia. Male business owners and CEO’s don’t want customers to think they are feminine. Is the default gender of all businesses masculine?

The color of the weak

Strangely, I’ve received much of the same feedback from the female business owners and CEO’s. One marketing director even went so far as to take a poll of the females in the office confirming with her less than scientific survey that grown women do not like the color pink. Pink has come to symbolize femininity, and some how that has become a negative trait. So why is pink even a color if it’s feared by men and women alike?

Don’t get the business blues

It’s easy to argue that babies are often dressed in blue or pink to indicate gender at a very young age. The odd thing is that blue doesn’t live on in adulthood as a masculine color. In fact it becomes gender neutral. Unlike pink, blue is one of the most loved colors in America. Notice how many corporate color schemes use blue and grey to represent their brands. When everyone’s wearing the same uniform it’s hard to be an individual. Break down the color walls and differentiate your brand even if that means flying your pink flag.

Operate in the pinkPink by Victoria's Secret Logo

The reality is that American’s must like pink, but maybe it’s a guilty pleasure just like the fact that you’ll never admit to secretly singing The Wiggles when you’re kids aren’t around. Brands like Susan G. Komen, Mary Kay and Victoria’s Secret have built their empires on the color pink, and it’s no surprise that these industries speak to a femininity in America. Dunkin' Donuts LogoHowever, have you ever considered the power of pink in brands like Pepto Bismal, Sweet Tarts, and Dunkin’ Donuts. None of these examples speak exclusively to females, and I’d even go so far as to say that there is nothing feminine about them. The common thread is that all of these brands own the colorspace they are in, and stand out from the crowded space of their vertical markets.

Pink comes in more shades than Barbie

Just because your default association with the word pink is Barbie’s dream house, doesn’t mean that’s the only option out there. Pink can be electric and tart when it’s pared with electric blue and radiant orange. It can be classical or vintage if you mute it and use it with brown. And it can even be warm and savory with the addition of yellow. It helps to think in terms of the feeling your brand is trying to evoke rather than the label “pink” and all of the baggage that comes with it.

It’s time to let pink out of the closet, and embrace it as a powerful color that extends beyond the shallow connotations of gender and femininity. We need move away from the perception that business is masculine and embrace the reality that a successful business is both masculine and feminine. Build your brand color around your audience and differentiate your approach from the competitors. While they are playing it safe and blending in to the other blues and greys, you’ll let your true color shine and connect to your target market in a memorable and meaningful way.

For more information on developing a color palette, be sure to check out my article “1980 Called, and It Wants Its Color Back.”

It’s estimated that the human eye can distinguish roughly 10 million colors. With all of these options, how can you know if you’ve picked the right colors for your brand? Here are some general rules to keep in mind when selecting a color palette—and to expand your personal repertoire of “colorful” language and thoughts.

Black will always be the new black.

No matter what the fashionistas tell you, green will never be the new black. Black is a constant, classic color—and no other color will ever replace its power and emotion. It partners perfectly with nearly every other color in the spectrum, while providing an elegant backdrop or making a distinctive statement all its own. Yes, it’s important to know the latest trends, but you don’t have to follow them blindly. Your brand needs to live beyond the next season or even next year. While deep plum might be the hottest lipstick color today, tomorrow dusty rose could be all the rage. Build your palette on feelings not fads—and you’ll have a much longer shelf life.

Colors, much like Barbie’s Ken, don’t have a gender.

Consumers are complex, and your color palette should reflect this knowledge. While your target might be female, there’s a big difference in color preferences between 20-somethings and 40-somethings. And when you bring factors like gender, ethnicity, education, social status, and other demographics into play—the rules become much less clear-cut. A basic rule is to keep an open mind and remember that most men and women over the age of five probably don’t need their world color-coded in blue and pink. Although, Ken may need a little more help than most of us.

Red isn’t always “red.”

Every color has an array of varying tints, shades, and mixes. Allowing yourself to see colors in a more multifaceted light can keep you from making the assumption, “I can’t use red, because our biggest competitor uses red.” A great thing about colors is that they change appearance based on the colors around them. Case in point: Coke and Pepsi both use a warm, orangey red in their brand palettes. However, the addition of white or blue completely changes the perception of this red.

Black and white are colors too.

You don’t have to choose every color of the rainbow, so don’t be afraid to use blacks and whites as your predominant colors. Black plays well with almost every other color—and it can be sophisticated, luxurious, or even powerful. White, like black, blends well with other colors—and can create a clean, friendly, or optimistic feeling. Test yourself—open one of those big boxes of crayons, and you’ll see there’s also black and white inside.

Colors also have feelings.

When developing your color palette, try to think of colors in terms of the emotions you want them to convey. Don’t get too wrapped up in stereotypes—and remember that everyone sees color differently. What some people see as a yellow school bus, others see as orange. Often, an individual’s perception of what a color is called or means has been developed and reinforced over their entire life. In the end, it’s best to target an emotional response based on color combinations and your target’s profile. After all, I’ve been told that yellow is the color of optimism by many color theory books, yet I still find it to be very irritating. However, my copywriter loves it.

Orange doesn’t like you either.

Once again, we find ourselves back at the old mantra, “Who’s your target?” Always keep your audience in mind when developing a color palette for your brand. The fact that you really like green because it was one of your college colors doesn’t hold any weight with the first-time mothers you’re trying to reach. Just as you feel strongly about some colors, your target will too. When you choose a color palette that means something to both you and your target—your customers will feel like you’re talking directly to them. And, in fact, you actually will be. Just ask a certain shipping company with an affinity for brown.

The bottom line is that the best color palette is one that speaks directly to your target market on a meaningful and compelling level—without relying on the latest gimmicks or trends. Remember, your brand needs to outlive the fads and that colors come in more than just the primary and secondary colors we all know so well. Label your colors with emotional tags that meet your target’s needs, and you’ll develop a palette as memorable as the products and services you sell.

Like what you see feel free to email me at tad@creativesquall.com and don’t forget to become a fan on Facebook.

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